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A: You can submit your request for a special document in Contact Us form.
Q: Are all the files printable and multi-user?
A: Yes, all files are full-access, printable and multi-user.
Q: What should I do if I can’t open the file received?
A: All files are in either PDF or ZIP format. Please make sure that you have proper software installed to open the file. If you still have issue with opening the files, please Contact Us.
Q: When can I download my purchased documents?
A: You can download your files immediately after completing your payment. However, some documents may not be downloaded immediately and may require some processing time. If you can’t download your files normally, please contact us in time.
Q: How other members can access downloads?
A: If you have already registered an account, other members can log in to the account at any time to access the download.If you choose guest checkout, you can forward the order email to other members to access the download.
