AS 8018.2-2004

ICT service management, Part 2: Code of practice for service management

Standards Australia , 01/01/2004

Publisher: AS

File Format: PDF

$39.00$78.54

Description

Standard By:Standards Australia , 01/01/2004

Published:01/01/2004

Pages:24

ISBN(s):0733761275

File Size:1 file , 700 KB

Language:English

Note:This product is unavailable in Ukraine, Russia, Belarus

Adopts BS 15000-2:2003 which recommends common terminology for service providers; give a common basis for improvements in services and provide a framework for use by suppliers of service management tools.

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