AWWA ACE59834

Orange County Utilities (OCU) Water Division began the process of analyzing their customer base, production flows and water conservation program options in April 2003 as a component of the utility's Integrated Water Resources Project. This project includes assessment of baseline water use characteristics from the utility's billing records, accounts mapped through its Geographic Information System (GIS), property values and lot sizes using information from the Orange County Property Appraiser. The data provide a comprehensive "snapshot" of water consumption practices and have allowed Orange County to plan water conservation programs, which are tailored for maximum impact. Several examples of existing programs are discussed. Includes tables, figures.