• AWWA ACE62981

AWWA ACE62981

Understanding the Role of Customer Billing and Metering Systems in Consumption and Revenue Management in Public Utilities in the United States

American Water Works Association , 06/01/2006

Publisher: AWWA

File Format: PDF

$12.00$24.00


This slide presentation outlines the role of customer billing and metering systems in consumption and revenue management in U.S. public utilities. The basics of a customer information system (CIS) are given and several aspects of its functionality are outlined including: meter reading/AMR; walk-ins; telephone and accounting groups; collections; supervisory control and data acquisition (SCADA); City Financial Management System (FMS); water conservation; table of statistics on Annual Revenue Loss Associated with Billing and Metering Inconsistencies - 20 U.S. Water and Wastewater Utilities; table of statistics on Annual Revenue Loss By Meter Size Associated With Billing and Metering Discrepancies - 20 U.S. Water and Wastewater Utilities; examples of how specific Customer Service Policies and Operations affect Apparent Revenue Loss; Distribution of Inconsistencies and Related Revenue Loss by Meter Size; and, Policies and Procedures for Capturing Revenue. Includes tables, figures.

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