• AWWA ACE63104

AWWA ACE63104

Internal Communications: Getting Stronger from the Inside Out

American Water Works Association , 06/01/2006

Publisher: AWWA

File Format: PDF

$12.00$24.00


This slide presentation outlines the culture, and internal communications, of a water utility and how it will define its success in outreach and external communications. Workforce demographics and its implications are outlined, along with internal communication as a technology within an organization, strategic planning, and internal communications, strategies/intentions. The presentation discusses basic elements to customer communication that include: risk; safety; quality; infrastructure; rates; and stakeholder considerations.

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