• AWWA ACE70637

AWWA ACE70637

Putting Customer Satisfaction Data to Good Use: Enhance Service Levels and Improve Operating Efficiencies

American Water Works Association , 11/01/2009

Publisher: AWWA

File Format: PDF

$133.00$266.59


This powerpoint presentation begins by providing a brief overview of the value of customer feedback. Key learning topics presented include the following: gathering data in a meaningful way; tracking progress over time; interpreting results through an operational lens; driving actions to create value; and, sharing knowledge. Includes tables, figures.

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