AWWA CSC59672

Blackout 2003 - a Customer Service Perspective

American Water Works Association , 04/07/2004

Publisher: AWWA

File Format: PDF

$12.00$24.00

Description

Standard By:American Water Works Association , 04/07/2004

Published:04/07/2004

Pages:29

File Size:1 file , 2.2 MB

Language:English

Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus

This slide presentation outlines information on the power outage of August 14, 2003 that effected a large portion of the Northeastern United States and Canada. The slides present information on how a joint City-Cleveland Water Department (CWD) Call Center was established to handle the large volume of calls created by the water crisis.

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