• AWWA CSC59678

AWWA CSC59678

Generating New Revenues: Billing System Audits and Beyond

American Water Works Association , 04/07/2004

Publisher: AWWA

File Format: PDF

$12.00$24.00


As part of its 2002 Strategic Business Plan, the Washington Suburban Sanitary Commission (WSSC) adopted a new Strategic Initiative to increase revenue from new sources. This Initiative has prompted WSSC to pursue opportunities in a variety of different areas, including some not normally considered by a public water and wastewater agency. The WSSC has entered into several performance-based contracts, the most successful of which are an audit of our billing systems, and a partnership with a private utility. WSSC is also submitting proposals for the privatization of utility systems for nearby Department of Defense military bases, marketing excess capacity at its new consolidated environmental laboratory, hiring out its engineers and other staff as consultants. These various endeavors resulted in FY'03 revenues of $4M, with additional projected new revenues of $5M to $25M a year. This paper discusses the various avenues being pursued, the relative success of each, and where this initiative may lead WSSC in the future. Includes figures.

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