AWWA DSS71325

This powerpoint presentation begins by providing drivers for rate increases. Practices to avoid when considering a rate increase are presented, along with recommended practices that include: bringing in an independent rate consultant; proposing/approving a 5-year plan; recruiting critics to serve on community advisory committee; establishing a toll-free number and special e-mail to address people's concerns directly; producing a brochure that detailed reasons why the rate increase made sense; and, suggestions for applying these practices to your upcoming rate increase. Includes figure.