AWWA IMT61444

In May 2003, the Baltimore County Bureau of Utilities initiated a project for the development of a Computer Aided Support System. To improve maintenance management procedures, Boston Water and Sewer selected CASS WORKS® / CASS View®, an integrated system for asset based maintenance management, cost accounting, warehouse inventory control and geographic information system (GIS) applications. In addition to the software installation and training, data conversion of the existing in-house developed CMMS database was included. The completed database was piloted in the winter of 2004 and placed into production in July 2004. Throughout the pilot phase, three areas of concern were raised: can the system minimize duplicate work requests; can users view maintenance areas in real time and see open work from different departments (sewer, water, engineering and construction); and, with the growth of the data from the field, can we standardize the recording and tracking of maintenance accomplishments? During software design and pilot phases, we addressed these needs by creating automated tools and applications within the core CMMS application. Feedback was given, processes were refined, and effective applications that matched user requirements were delivered. The outcome is an innovative approach to solving needs common to call centers and maintenance operation centers. Includes figures.