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  • AWWA IMT61453

AWWA IMT61453

Integrating GIS In an Automated Call Center

American Water Works Association , 04/01/2005

Publisher: AWWA

File Format: PDF

$12.00$24.00


Standard By:American Water Works Association , 04/01/2005
Published:04/01/2005
Pages:33
File Size:1 file , 4 MB
Language:English
Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus
This slide presentation outlines information on integration of geographic information systems (GIS) in automated call centers. Topics covered include: call center activities and challenges, including a case study of the Birmingham, Alabama, Water Works Board; system goals and objectives, including seven self-service customer applications; integration of Voice over Internet Protocol (VoIP) with GIS including benefits, system configuration and required hardware and software; and, savings realized.

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