AWWA IMTECH59627

Many utility managers are discouraged by information projects that overrun their budgets, miss their schedules, and/or fail to achieve their full objectives. The Henrico County Department of Public Utilities (DPU) is addressing these issues by establishing a Program Management approach for implementing a comprehensive Engineering and Technology Master Plan. This program includes replacing and integrating virtually all of the utility's enterprise applications. DPU's Program Management approach assures consistent methodologies, and includes proven methods for making decisions, managing risk, communicating with stakeholders, controlling scope, analyzing business processes, and assuring quality. Results include consistent achievement of information project objectives, and optimization of business processes to take advantage of newly implemented systems. This paper discusses the components of DPU's program management approach, including the resulting successes and business value. Includes tables, figure.