AWWA IMTECH62894

This slide presentation outlines the City of Phoenix Water Services Department's call center response to a boil water alert and the media coverage that followed. The event happened January 25, 2005 and the presentation outlines how the water department managed the crisis including: implement immediate water conservation measures; activate staff; notify key accounts; and, maximize staffing resources to Call Center. Lessons learned included: implement 24/7 shifts immediately; implement Communications Team; expect more calls than you can answer; and, develop script for front end recording.