AWWA IMTECH62899

Rising from the Ashes: A Call Center's Struggle with Aging Technology

American Water Works Association , 03/01/2006

Publisher: AWWA

File Format: PDF

$12.00$24.00

Description

Standard By:American Water Works Association , 03/01/2006

Published:03/01/2006

Pages:13

File Size:1 file , 640 KB

Language:English

Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus

This slide presentation outlines the City of Phoenix Water Customer Services struggle with aging technology in their call center during an emergency fire event. The presentation outlines the legacy computer system before the fire and the population growth in the area, along with a system for web access for payments, and automating manual processes. Includes figures.

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