AWWA IMTECH64708

This slide presentation outlines a project by Central Arkansas Water (CAW) to replace or upgrade its computer information system (CIS). A brief overview of CAW is given along with a history of the current CIS. The decision process to upgrade or replace included: looking into the possibility of extended S&S maintenance; determining a realistic timeline for successful implementation of an alternative solution; and, evaluating enQuesta to determine if it was an acceptable option for CAW. Business and technical lessons learned are outlined, along with aspects that positively affected the business. The presentation provides an overall summary of lessons learned that includes: don't wait too long to upgrade your current CIS application; updating your current business processes helps to ensure a smooth upgrade or transition to a new CIS solution; build management consensus and maintain involvement; dedicate a skilled team to the upgrade or replacement; and, stay informed by establishing and maintaining good vendor relationships, attending regional and national conferences, being aware of industry trends; and, network with peers.