AWWA IMTECH64722

This slide presentation begins by outlining company information on Aqua America, the largest U.S.-based investor-owned water and wastewater utility. The presentation outlines the Meritage Project components, including: Reorganization/Consolidation; New Telephony System; Multiple CIS Conversions; Existing Site Renovation; New Sites; and, New Wireless Work Order Dispatch. Project objectives included: Consolidate and Standardize current efforts and expand to all regions; build time-series data and model; extract actionable market intelligence on Regional Differences, Impact Attributes and Weighting, and Identify and Prioritize Improvement Efforts; and, share insights and results. Project description includes: End Game - Quarterly transactional survey of Aqua customers with results presented to management, over time, and by state; Current Ramp-up Plan - One pre-Banner conversion data point with quarterly data points thereafter and results shared as received; and, Results to Date - Pre- and Post conversion NC/VA data, Pre-conversion TX/FL/NJ/PA, SEPA (ongoing). Includes table.