AWWA JOINT53587

Passport to Excellence: Providing Seamless Customer Service Through a Utility System Call Center

American Water Works Association , 01/01/2001

Publisher: AWWA

File Format: PDF

$12.00$24.00

Description

Standard By:American Water Works Association , 01/01/2001

Published:01/01/2001

Pages:6

File Size:1 file

Language:English

Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus

The Environmental Services Business Center (ESBC), an agency of County Governmentin Sarasota, Florida, is one of eight business centers charged with conductingbusiness for Sarasota County Government, under the umbrella of the Board ofCounty Commissioners. ESBC empowered a team of utility employees to review thelengthy list of telephone numbers citizens were using to seek information aboututility system services, and tasked them with developing a streamlined approachfor customers to contact utilities staff. This paper discusses the development ofa centralized Call Center that was created from this effort. Includes figure.

AWWA JOINT53587

Passport to Excellence: Providing Seamless Customer Service Through a Utility System Call Center

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