• AWWA JTMGT61350

AWWA JTMGT61350

Strategy in Action: Utility Performance Measurement, a Balanced Scorecard Approach

American Water Works Association , 02/01/2005

Publisher: AWWA

File Format: PDF

$12.00$24.00


This paper outlines the Utility Business Strategy of the Phoenix Water Services Department. In particular, it discusses the Balanced Scorecard concept which is organized into four perspectives that detail corporate-level performance measurement indicators. They include: serving customers; managing financials; running the business; and, learning and growth. Topics covered include: scorecard approach; additional scorecards that target focus areas; and, measurement reporting system and tools.

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