AWWA JTMGT64420

When You'd Rather Not Talk About It: Talking with Customers about Rate Increases

American Water Works Association , 02/01/2007

Publisher: AWWA

File Format: PDF

$12.00$24.00

Description

Standard By:American Water Works Association , 02/01/2007

Published:02/01/2007

Pages:17

File Size:1 file , 260 KB

Language:English

Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus

This slide presentation outlines strategies to take with customers and Board members when a rate increase is needed. Topics covered include: winning over the Board; managing expectations; train employees to answer FAQs; public meetings and hearings; a word about timing; how to talk about the rate itself; percentages and comparisons; special needs customers; and, dealing with the media.

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