AWWA JTMGT64427

The focus of this paper is a reflection on questions and answers to help demonstrate the requisite considerations involved with really adopting Knowledge Management (KM) as a philosophy. Some of these questions include: How do I best implement a knowledge management philosophy within my utility? What are the supporting initiatives required to carry out that strategy? Is it possible I have already started these initiatives? What does my utility consider knowledge? How would I go about conducting a knowledge audit? What organizational characteristics are necessary to facilitate the formation of a KM infrastructure? How can I best incorporate KM initiatives within my current Capital Improvement Plan while ensuring future budgets more fully deliver the benefits of KM strategies and initiatives? To help address such questions, it is essential to first understand a definition of Knowledge Management from the water/wastewater industry perspective.