AWWA WQTC58886

Responding to Customer Complaints - How to Handle Taste-and-Odor Complaints

American Water Works Association , 11/02/2003

Publisher: AWWA

File Format: PDF

$12.00$24.00

Description

Standard By:American Water Works Association , 11/02/2003

Published:11/02/2003

Pages:21

File Size:1 file , 1.2 MB

Language:English

Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus

This slide presentation offers information on topics that include: rethinking the customer; using customers to your advantage; common taste and odors from customer's plumbing; using the natural processes; taste and odor wheel for drinking water; surveying customers on tap water flavor; US Environmental Protection Agency SMCLs - Aesthetics; responding to a complaint; complimentary lab tests for customer plumbing cases; checklist for customer plumbing; and, customer complaint cases. Includes 4 references.

AWWA WQTC58886

Responding to Customer Complaints - How to Handle Taste-and-Odor Complaints

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